Case Study: Private Psychiatry & Psychology Chain

Written by
Aisel Team
Aug 2025
2 min read
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Case Study: Private Psychiatry & Psychology Chain

A private psychiatry chain used Aisel Pre-assessment to move intake outside the clinic, saving 35 minutes per patient, improving diagnostic consistency, and creating stronger first-session patient connections.

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Profile

A large private practice operating across several locations, staffed by psychiatrists and psychologists. The clinics receive a steady stream of new patients each week, often with long waitlists and high administrative demand.

Challenge

Initial consultations were heavily time-consuming. Clinicians regularly spent 30–40 minutes of the first appointment gathering patient histories, covering background details such as family, symptoms, and medication.

This not only limited how many patients could be seen per day but also left patients feeling that little time was dedicated to their immediate concerns. The lack of a structured intake also meant important details were sometimes inconsistent or overlooked.

Approach

The practice implemented Aisel Pre-assessment, an AI-driven intake tool built specifically for psychiatry.

Patients were invited to complete a 60-minute structured assessment safely from home before their first appointment. When patients arrived, clinicians could begin by addressing their most pressing issues rather than repeating administrative questions.

Results

35 minutes saved per patient consultation, freeing significant clinical time

Stronger patient experience, with patients reporting they felt "heard" before arrival

More complete and structured histories, reducing missed details and improving next steps

Impact

By moving the subjective anamnesis outside the consultation room, the practice increased capacity without compromising quality.

Clinicians could focus their sessions on clinical care rather than data gathering, while patients experienced smoother, more focused first encounters. The management team saw higher throughput and greater consistency across the practice.

Aisel Pre-assessment proved to be an essential tool, supporting both efficiency and patient connection from the very first point of contact.

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